I arrived at the railway station as usual this morning intending to catch the early train to Sheffield; but it was cancelled - and the line is closed all day. Of course I didn't know this in advance, did I?
There was no replacement bus service, no information on the departures board, no posters anywhere...and no staff at the station until well after eight o'clock.
When someone did eventually open up the ticket office, I politely, but very firmly, requested a complaints form...I think he was bit surprised.
So...I'm planning to try again tomorrow, and in the meantime I'll fill in the form and see what happens.